At About Costume Store, we believe every costume should bring joy and create magical memories. Our friendly team is here to ensure your costume experience remains enchanting from start to finish!
🚚 Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.
Shipping Methods & Delivery Times
Standard Shipping – $12.95
Carriers: DHL or FedEx
Delivery Time: 10-15 business days after shipping
Free Shipping
Available for orders over $50
Carrier: EMS
Delivery Time: 15-25 business days after shipping
International Shipping
We ship globally (excluding some remote areas in Asia and other locations). International customers may be responsible for customs fees and import duties.
🎭 Returns & Exchanges
We accept returns and exchanges within 15 days of receiving your items. Our magical return policy ensures your satisfaction!
⚠️ Non-Returnable Items
For health and safety reasons, the following items from our Accessories & Makeup collection cannot be returned:
- Opened makeup products
- Used cosmetic accessories
- Personal care items
- Opened face paints
Return Eligibility
To be eligible for a return, your item must be:
- In its original condition
- Unworn and unwashed
- With all original tags attached
- In the original packaging
🔮 The Magical Return Process
Step 1: Submit Your Request
Contact us within 15 days of receiving your order by emailing:
Include this information in your email:
- Subject: Return/Exchange Request – Order #[Your Order Number]
- Order Number
- Date Received
- Item(s) to Return
- Reason for Return
- Preferred Solution (Refund/Exchange)
- Contact Phone Number
Step 2: Wait for Authorization
Our Western Australian-based team will respond within 1-2 business days with:
- Return authorization
- Shipping instructions
- Return address in Australia
Step 3: Ship Your Return
Package your items securely and ship to the provided address. We recommend:
- Using a trackable shipping service
- Keeping your shipping receipt
- Including the original packing slip
💰 Refund Information
Refund Processing Time
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Original payment method
- Credit Card/PayPal: 5-10 business days to appear on your statement
What’s Refunded?
- Cost of returned items
- Original shipping costs for defective or wrong items
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
Exchange Process
For exchanges, we’ll ship your new item once we receive the return. If the exchanged item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.
Damaged or Incorrect Items
If you receive a damaged item or wrong costume, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no extra cost.
International Returns
International customers are responsible for:
- Return shipping costs
- Any customs fees
- Ensuring proper documentation
We recommend using tracked shipping and keeping your receipt until the return is complete.
Need Help? We’re Here for You! ✨
Our friendly customer service team in Western Australia is ready to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Address: 59 Muscat Street, KOORDA, AU 6475
We’re committed to making your costume experience truly magical!