At About Costume Store, we believe every costume should bring joy and create magical memories. If your costume doesn’t fit perfectly or meet your expectations, our friendly team is here to help make things right!

Our Return Policy

We accept returns and exchanges within 15 days of receiving your items. To be eligible for a return, your item must be:

  • In its original condition
  • Unworn and unwashed
  • With all original tags attached
  • In the original packaging

🎭 Important Note: Non-Returnable Items

For health and safety reasons, the following items from our Accessories & Makeup collection cannot be returned:

  • Opened makeup products
  • Used cosmetic accessories
  • Personal care items
  • Opened face paints

The Return & Exchange Process

Step 1: Submit Your Request

Contact us within 15 days of receiving your order by sending an email to [email protected] with the following information:

RETURN/EXCHANGE REQUEST TEMPLATE

Subject: Return/Exchange Request – Order #[Your Order Number]
Dear About Costume Store Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Date Received: [Date You Received Package] Item(s) to Return: [Item Names and Quantities] Reason for Return: [Size Issue, Wrong Item, Damage, etc.] Preferred Solution: [Refund/Exchange for Size/Exchange for Different Costume] Contact Phone Number: [Your Phone Number]
Thank you for your assistance!
[Your Name]

Step 2: Wait for Authorization

Our Western Australian-based team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address in Australia

Step 3: Ship Your Return

Package your items securely and ship to the provided address. We recommend:

  • Using a trackable shipping service
  • Keeping your shipping receipt
  • Including the original packing slip

Refund Information

Refund Processing Time

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement

What’s Refunded?

  • Cost of returned items
  • Original shipping costs for defective or wrong items

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges, we’ll ship your new item once we receive the return. If the exchanged item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Damaged or Incorrect Items

If you receive a damaged item or wrong costume, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no extra cost.

✨ International Returns

As we ship globally (except some remote areas), international customers are responsible for:

  • Return shipping costs
  • Any customs fees
  • Ensuring proper documentation

We recommend using tracked shipping and keeping your receipt until the return is complete.

Need Help?

Our friendly customer service team in Western Australia is here to assist you with any return or exchange questions. Contact us at:

Email: [email protected]
Address: 59 Muscat Street, KOORDA, AU 6475

We’re committed to ensuring your costume experience remains magical from start to finish!