FAQ

We specialise in a wide range of costumes to suit every occasion! Our collection includes Accessories & Makeup, Costume For Kids, Plus Size Costumes, and Uniform Costumes. Whether you’re preparing for Halloween, a themed party, or a roleplay adventure, we have something for everyone. Our products are designed to inspire creativity and transformation, ensuring you stand out at any event.

Absolutely! We cater to a diverse audience, including kids and adults of all sizes. Our Plus Size Costumes are tailored for a comfortable and stylish fit, while our Costume For Kids range is perfect for little ones. We believe everyone deserves to feel included in the fun, so we offer inclusive options for all body types and ages.

Yes! We’re passionate about quality and accuracy. Each costume is carefully checked by our team in Western Australia before shipping to ensure it meets our standards. From materials to design, we focus on delivering outfits that are durable, authentic, and ready for your celebration.

Delivery times depend on the shipping option you choose:

• Standard Shipping: 10-15 business days after shipment (via DHL or FedEx).
• Free Shipping: 15-25 business days after shipment (via EMS, for orders over $50).

Please note that orders are processed within 1-2 business days after payment confirmation. During peak seasons like Halloween, processing may take a bit longer, so we recommend ordering early to avoid delays.

Yes, we ship worldwide! However, we currently exclude some remote areas in Asia and other locations due to logistical constraints. If you’re unsure about your location, feel free to contact us at [email protected] for clarification.

We understand that timing is crucial for costumes! While we strive to meet delivery estimates, factors like customs, weather, or carrier delays can sometimes affect timelines. We highly recommend placing orders well in advance, especially for time-sensitive events like Halloween. If you’re concerned, opt for our Standard Shipping for faster delivery.

We want you to be completely satisfied! You can return items within 15 days of receiving your order, provided they are unused and in their original packaging. For detailed steps, visit our Returns Policy page or email us at [email protected]. Please note that shipping costs for returns are the responsibility of the customer unless the item is faulty.

Yes, exchanges are possible within the 15-day return window. Contact our customer service team with your order details, and we’ll guide you through the process. Ensure the item is in its original condition to qualify for an exchange.

We accept a variety of secure payment options, including Visa, MasterCard, JCB, and PayPal. Your transactions are protected to ensure a safe shopping experience.

No, you can checkout as a guest! However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout process in the future. It’s free and easy to set up.

We’re proudly based in Western Australia, with our address at 59 Muscat Street, KOORDA, AU 6475. Our local team handles all orders with care to ensure quality and timely delivery.

You can reach us via email at [email protected]. We’re here to assist with any questions or concerns and aim to respond within 1-2 business days.