At About Costume Store, we believe that every celebration deserves to be magical, and that starts with getting your costume to you on time and in perfect condition. Founded with a passion for creativity and transformation, we’ve made it our mission to ensure that your costume journey is as seamless and exciting as the events you’re preparing for. Whether you’re dressing up for Halloween, a themed party, or a roleplay adventure, we’re here to make sure your outfit arrives when you need it, so you can focus on creating unforgettable memories.

Order Processing Time

We know that timing is everything when it comes to costumes. That’s why we work efficiently to process all orders within 1-2 business days after payment confirmation. Our team, based in Western Australia, carefully checks each costume for quality and accuracy before it’s packed and shipped. Please note that processing times may vary during peak seasons, such as Halloween, but we always strive to meet your deadlines.

Shipping Options

We offer two reliable shipping methods to suit your needs, whether you’re in Australia or across the globe. Please note that we ship worldwide, excluding some remote areas in Asia and other locations. Below are the details of our shipping options:

Standard Shipping

Cost: $12.95 (flat rate)

Carriers: DHL or FedEx

Delivery Time: 10-15 business days after shipment

Ideal for those who want a balance of speed and affordability, our standard shipping option ensures your costume arrives safely and on time. We partner with trusted carriers like DHL and FedEx to provide tracking and reliable service.

Free Shipping

Cost: Free for orders over $50

Carrier: EMS

Delivery Time: 15-25 business days after shipment

Perfect for budget-conscious shoppers, our free shipping option uses EMS to deliver your order. While it may take a bit longer, it’s a great way to save on costs without compromising on quality. Plus, with orders over $50, you get this service absolutely free!

Please Note: Delivery times are estimates and may vary due to factors like customs processing, weather, or carrier delays. We recommend ordering early, especially for time-sensitive events like Halloween or parties.

Returns & Exchanges

We want you to be completely satisfied with your costume. If something isn’t right, you can return items within 15 days of receiving your order. Please ensure the items are unused and in their original packaging. For more details, visit our Returns Policy page or contact our customer service team at [email protected].

Why Choose Our Delivery Service?

As a trusted costume destination serving Australia and beyond, we pride ourselves on:

  • Fast & Reliable Shipping: Based in Western Australia, we ship globally with efficient carriers to ensure your costume arrives as promised.
  • Inclusive Options: From uniform costumes to plus-size outfits, we deliver to everyone, everywhere (except remote areas).
  • Customer-Focused: We understand the frustrations of last-minute disappointments, so we’ve designed our delivery process to be transparent and dependable.

Thank you for choosing About Costume Store—where every outfit tells a story, and every delivery brings you one step closer to an unforgettable celebration. Start your costume adventure today, and let us help you transform into someone new!